Warranty – Street Furniture

Limited Guarantee

Street Furniture NZ products (excluding BBQ’s & Drinking Fountains)

Fel. Group Limited Guarantees Street Furniture NZ products against all manufacturing defects up to a period of Ten (10) years* under normal use conditions from the date of despatch. (12 months for any fitted electrical and lighting components)

This guarantee does not include:

Any materials or special goods/products that have been supplied to Fel. Group Ltd by the customer for use in the manufacture of a specific product or item.

Any products that have been repaired or adjusted or modified in any way, without the prior written consent of fel Group Ltd.

  • Normal wear and tear.
  • Damage due to vandalism, malicious acts or damage caused by the misuse of the item(s).
  • Products that have not been maintained per our recommended guidelines and industry best practise.
  • Powder coating or paint finishes.

It is the owner’s responsibility to ensure that there is a monitored asset management program is in place to prevent vandalism. It is also the owner’s responsibility to properly maintain the product per our maintenance recommendations.

This may include the periodic washing/cleaning of all components with a mild detergent to remove contaminants and pollutants, checking and tightening of all fixings and/or the regular application of a quality stain, paint & graffiti systems, if applicable. Failure to properly maintain the product per our recommendations will void this guarantee.

Superficial weathering effects such as colour changes, minor splits, cracks, minor shrinkage or expansion of timber components due to climatic variations, and other typical aging characteristics of all components that do not impact on structural integrity are specifically excluded under this limited warranty.

This warranty is limited to the terms detailed above. The company accepts no responsibility for any product failure arising from soil conditions, location, assembly or installation when not carried out by Fel. Group. Appropriate warranties and guarantees with respect to these items should be obtained from the installation contractor.

In the event of a manufacturing defect, Fel. Group Ltd must be notified of any claims within (14) fourteen days of discovery. Fel. Group Ltd will replace those components deemed to be defective as a result of inspection by Fel. Group Limited or by an agent assigned by Fel. Group Limited. If replacement is not a practical solution as deemed by Fel. Group Ltd. then repairs or replacement of the item(s) will be considered. The guarantee set out above shall be limited to the replacement or repair of the item(s) in question or the repayment thereof as per the discretion of Fel. Group Limited.

Warranty – BBQ’s

Warranty – Furphy Barbeques

Fel. Group Limited, warrants the Furphy ranges of Evolve, Access and Premium Barbecues as follows:

5 Years Structural

The BBQ frame, panels, door panels, bench preparation top and hot plates are warranted against defects and workmanship for a period of five (5) years from date of manufacture.

2 Years Electrical

Electrical control module and elements against malfunction and faults for a period of two (2) years from date of manufacture.

Maintenance Responsibilities

It is also the owner’s responsibility to properly maintain the product, this includes, and not limited to:

• periodic checking of the operating temperature, recommended every six (6) months.

• properly maintain the product in good working order.

Claims

All warranty claims must be made in writing. It is at the discretion of Fel. Group Limited to determine the validity of any claim. Tampering, misuse, or adjustments of any components by unqualified or unauthorised parties will void any claim.

General Information and Exclusions

Fel. Group Limited guarantees the performance of the Furphy BBQ’s under normal use and conditions, and while Furphy barbecues are engineered for public use our warranty specifically excludes vandalism, force majeure events and other conditions out of the manufacturers control (eg: flooding, fire, theft). Where vandalism or force majeure has occurred, the owner takes all necessary steps to restore the product to its original specification. All flat-pack or unassembled barbecues must be assembled in accordance with the manufacturer’s instructions.

Freight, postage or delivery charges are not covered by this warranty, however will be at Fel. Group discretion.

This warranty is limited to the circumstances set out above. The company accepts no responsibility (electrical or plumbing) in line with the barbecues original specifications.

The Company shall not be liable on any basis whatsoever for any loss including property and personal loss or consequential loss other than set out above. The warranty set out above shall be limited to the replacement or repair of the barbecues or the cost of replacement as the company may elect.

Warranty – Drinking Fountains

Fel. Group Limited, warrants its range of Drinking Fountains for a 24 month period from the date of purchase against faulty materials and workmanship under normal wear and tear conditions.

Maintenance Responsibilities

It is the owner’s responsibility to properly maintain the product, this includes, and not limited to:

Checking for leaks.
Regular cleaning or replacement of any screen or water filters if fitted.
Checking proper operation of taps.
Claims

All warranty claims must be made in writing. It is at the discretion of Fel. Group Limited to determine the validity of any claim. Tampering, misuse, or adjustments of any components by unqualified or unauthorised parties will void any claim.

General Information and Exclusions

Fel. Group Limited guarantees the performance of the fountains under normal use and conditions, and while the Drinking Fountains distributed by Fel. Group are engineered for public use our warranty specifically excludes vandalism, force majeure events and other conditions out of the manufacturers control (eg: flooding, fire, theft). Where vandalism or force majeure has occurred, the owner takes all necessary steps to restore the product to its original specification.

The company accepts no responsibility for any product failure arising from location, assembly or installation which should be undertaken by a registered plumber. Appropriate warranties and guarantees with respect to these items should be obtained from the installation contractor.

Freight, postage or delivery charges are not covered by this warranty, however will be at Fel. Group discretion.

This warranty is limited to the circumstances set out above. The company accepts no responsibility for the plumbing in line with the drinking fountain.

The Company shall not be liable on any basis whatsoever for any loss including property and personal loss or consequential loss other than set out above. The warranty set out above shall be limited to the replacement or repair of the fountain or the cost of replacement as the company may elect.

Contact Us

373 Neilson Street, Penrose, Auckland